Customer Feedback

Independently Managed Customer Feedback

The airSAFE registration scheme is the latest step in the British Compressed Air Society's commitment to promoting high standards in the industry.

 

  • 2006 - BCAS launched a new Code of Practice, clarifying the standards that BCAS members engaged in Sales and Service must meet.

  • 2007 - BCAS worked with Referenceline and a pilot group of BCAS members, including Maziaks, to develop a system of customer feedback to be used by engineers.  The results of this survey are available online and show that 90% of customers recommend these BCAS members.

  • 2008 - The Trusted Trader Scheme (TTS) was formally launched at the NEC and all members were encouraged to take part in an annual survey of their customers.

  • 2010 - BCAS relaunched the TTS as the AirSAFE Registration Scheme to promote the credibility and professionalism of BCAS members as identified by their customers.  All BCAS members are included in this scheme.

 

Maziaks has participated  from the very beginning and has continued to request feedback from customers via the Referenceline questionnaires. 

 

We see this as a way for us to continously improve the service we offer to our customers and we are delighted to have achieved, above the average, 95% customer recommendation. 

 

Ongoing survey results are available HERE.

Maziak Air Compressor Testimonials

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