Service Level Agreement Matrix
Details of our different levels of cover available
|1.||Maziak guarantee to remove all Enviromental waste at every visit.|
|2.||Maziak guarantee never to arrive at site without prior agreement.|
|3.||Maziak guarantee there will be no vehicle mileage charges on any visit ever.|
|4.||Maziak guarantee never to complete additional work without authority to do so.|
|5.||2 month renewal notification of service agreement.|
|6.||Access to out of hours helpline and helpdesk support.|
|7.||Guaranteeed next day response (when required).|
|8.||Labour and parts prices fixed and invoiced after the service is completed.|
|9.||Labour invoiced annually in advance.|
|10.||Consumable parts used are invoiced after the visit is completed.|
|11.||1 week loan compressor for service or emergencies included (up to 150cfm).|
|12.||2 week loan compressor for service or emergencies (up to 150cfm).|
|13.||Up to 7 year price fix guarantee available on Gold and Platinum Agreements.|
|14.||All known labour, consumable parts and oil included for service visits.|
|15.||First visit of any call out, labour included (during our normal hours of work).|
|16.||Guaranteed same day response (when required).|
|17.||Guaranteed 4 hour response to sire included, 24/7 (when required).|
|18.||Unlimited callout labour included, 24/7.|
|19.||Unlimited callout parts included (refer to T&C's point 7).|
|20.||Pre-contract technical inspection of all equipment included.|
Optional Extras Available On All Types Of Contract
1. Breathing Air quality testing.
2. Air Quality testing to another standard - standard required.
3. Air leak survey - Number of days required.
4. Desiccant dryer overhauls (inc valves & desiccant).
5. Nitrogen generator overhauls (inc valves)
6. Air Compressor coolant sampling & reporting.
7. Pressure systems safety regulations written scheme updates.
8. pressure Vessel inspection and certification - see below for requirements.
9. Assist insurance inspector with pressure vessel inspection works.
10. F Gas refrigerant leakage tests - see below for requirements.
11. Food grade coolant to be used.
12. Monthly checks on all compressor plant.
13. Recalibration of dewpoint and sensor oxygen monitor.
14. Annual suitability and condition assessment of compressed air system report.
15. Annual air compressor energy audit.
16. Bespoke emergency call out requirement (if required, details as shown).
17. Compressed air user training - health & safety, basic maintenance, operator.
Fixed price labour only, invoiced at the start of the agreement period.
Consumable parts used are invoiced after each service visit.
Access to out of hours helpline and helpdesk support.
FOC loan compressor for up to 1 week, up to 150cfm.
Guaranteed next day callout response, when required.
All pressure systems above 250bar/litre in size must have a Written Scheme
of Examination prepared and updated by a competent body such as
Maziak. Maziak are qualified to complete pressure vessel and pressure system
inspections and certification.
F Gas Refrigerant Air Dryer
Terms & Conditions
60 Days from date of this quotation
All prices nett of VAT at the applicable rate at the time on invoicing
As detailed in Service Agreement Terms & Conditions v3.9
Strictly 30 day nett account (subject to approved credit account)